Safeguarding commissioning assurance in the NHS

Building your own professional and personal resilience

Here are the 10 tips for adaptive conversation:

1. Know your purpose

2. Know your goal

3. Preparation is key

4. Stay on message

5. Listen actively

6. Ask questions

7. Show empathy

8. Be open-minded

9. Recognise their right

10. Know that the end of the conversation is not the end